Shipping policy
Shipping Policy
Last updated: September 23, 2026
Thank you for shopping with DGT Heritage Dolls. Each order is carefully inspected and packaged before shipment.
Order Processing
Ready-to-ship items are normally processed within 3–5 business days, excluding weekends and holidays.
Custom and made-to-order dolls require additional creation time. The estimated processing time for a custom item will be provided in the product description or confirmed when the order is placed.
Processing time is the time needed to prepare an order before it is given to the shipping carrier. It does not include the carrier’s delivery time.
Shipping Carriers
Shipping labels are purchased through Pirate Ship. Orders may be delivered by USPS, UPS, or another available carrier, depending on the shipping method, destination, package size, and rate selected.
Pirate Ship is our shipping-label provider and is not the company that physically delivers your package.
Shipping Rates
Shipping charges are calculated and displayed during checkout based on the package’s weight, dimensions, destination, and available carrier rates.
Customers are responsible for all shipping charges unless a free-shipping promotion is offered.
Estimated Delivery Times
Estimated carrier delivery times are displayed during checkout when available. Delivery dates are estimates and are not guaranteed.
DGT Heritage Dolls is not responsible for carrier delays caused by weather, holidays, service interruptions, customs, or other circumstances outside our control.
Tracking Information
When your order ships, tracking information will be sent to the email address provided during checkout.
Please allow up to 24 hours for the carrier’s tracking system to update after receiving your shipping confirmation.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review your address carefully before submitting an order. Contact us immediately if a correction is needed. Once an order has shipped, we cannot guarantee that the address can be changed.
Customers may be responsible for additional shipping costs when an order is returned or delayed because of an incorrect, incomplete, or undeliverable address.
Lost, Stolen, or Delayed Packages
If tracking shows that a package is delayed or missing, please contact us so we can assist with reviewing the shipment and contacting the carrier.
If tracking shows that a package was delivered but you cannot locate it, please:
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Verify the shipping address on your order.
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Check around the delivery location.
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Ask household members or neighbors whether they accepted it.
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Contact the shipping carrier for additional delivery information.
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Notify DGT Heritage Dolls as soon as possible.
DGT Heritage Dolls will assist with eligible carrier claims but cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier.
Damaged Shipments
If an item arrives damaged, contact DGT Heritage Dolls within 48 hours of delivery.
Please include:
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Your full name and order number
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Clear photographs of the damaged item
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Photographs of the shipping box and packaging
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A photograph of the shipping label
Keep the item and all original packaging until the claim has been reviewed. Do not return the item until you receive instructions from DGT Heritage Dolls.
International Shipping
Available shipping destinations will be displayed during checkout. International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.
International delivery times may vary because of customs processing. DGT Heritage Dolls is not responsible for customs delays or fees.
Contact Us
For shipping questions, please contact:
DGT Heritage Dolls
Email: shop@dgtheritagedolls.com
Please include your full name and order number so we can assist you promptly.