Contact Information

DGT Heritage Dolls is committed to providing friendly and timely customer support.

For questions regarding an order, return, exchange, custom doll, or upcoming release, please contact us using the information below.

Business Name: DGT Heritage Dolls
Email: shop@dgtheritagedolls.com 
Mailing Address: 1575 CR 4675 Spurger, TX 77660 
Telephone: 409-454-1931

Customer-service messages are typically answered within 1–2 business days, Monday through Friday. Messages received on weekends or holidays will be answered as soon as possible on the next business day.

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout.

Returns and Damaged Orders

To request a return or exchange, contact DGT Heritage Dolls within 48 hours of receiving your package.

If an item arrives damaged or incorrect, please include clear photographs of the item, packaging, and shipping label. Do not return an item without first receiving return instructions from DGT Heritage Dolls.